.send_message does not send messages about heyoo

[filipporomani]

Did you include the prefix in the phone number?
Like if it's +39 the number should be "39xxxxx"

[phantom153]

@filipporomani Thanks for the quick response. Yes I did. 972 is the prefix

[filipporomani]

Try to also add preview_url=False in the send_message arguments

[filipporomani]

and also try to do this:

token = 'EAAC14******'
messenger = WhatsApp(token,phone_number_id='12598*******')

msg = messenger.send_message('Hello I am WhatsApp Cloud API', '972*******')
print(msg) 

[phantom153]

msg = messenger.send_message('Hello I am WhatsApp Cloud API', '972*******')
print(msg) 

Same result

[filipporomani]

so that you can see the full response output and get the error code. If you want to send the output it gives i may help you further.

[phantom153]

print(msg)

This is the output:

{'messaging_product': 'whatsapp', 'contacts': [{'input': '972*****', 'wa_id': '972*****'}], 'messages': [{'id': 'wamid.HBgMOTcyNTIzMjY4ODg4FQIAERgSMjhDNkE4RTBCNTJDMjUwRDYwAA=='}]}

[filipporomani]

same error for me. that's strange. lemme check with the api docs.

[phantom153]

same error for me. that's strange. lemme check with the api docs.

That's good news for me :-)

[filipporomani]

have you got the payment method setted up on the facebook dev portal?

[phantom153]

Not yet. Is it a must while using only their test number?

[phantom153]

Please note that from the API setup page the "send message" button works well

So I am not sure it is a payment issue

[filipporomani]

it's not then

[filipporomani]

try to send a message to the test number from your phone
and then try to send again via your code

[phantom153]

WOW!! That did the job!!! THANKS.

Can you explain why?

[filipporomani]

Facebook doesn't let you send custom messages to users if they don't start a conversation with you in the past 24 hours. If they don't start a conversation you can only send template messages to them (which is what you did with the send message button to test it).

[phantom153]

That is great. BUT does it mean that this will happen also on my regular usage of this service?
Is there a way to avoid the 24hours issue?

[filipporomani]

Sadly there is not. Btw you can edit the templates as you like, create new ones (you can also add variables to them) and send them directly.

[phantom153]

Ok. I will investigate this. Many thanks for your quick help!!

[filipporomani]

Happy to help! :-)