Unable to see last visits stat about matomo-for-wordpress

[tsteur]

@jmsilcom I'll be more than happy to help me. Is there any chance you could paste the output of the Matomo System Report here? Here's a guide on how to get the system report. That would be great.

[jmsilcom]

Hi @tsteur
` # Errors

• Error Dernière exécution d'archivage réussie: error (L'archivage ne s'est pas encore exécuté avec succès)

Matomo

• Matomo Plugin Version: 0.3.4
• Config exists and is writable.: Yes ("$ABSPATH/wp-content/uploads/matomo/config/config.ini.php" )
• JS Tracker exists and is writable.: Yes ("$ABSPATH/wp-content/uploads/matomo/matomo.js" )
• Plugin directories: Yes ([{"pluginsPathAbsolute":"$ABSPATH/wp-content/plugins/matomo/plugins","webrootDirRelativeToMatomo":"../"}])
• Tmp directory writable: Yes ($ABSPATH/wp-content/cache/matomo)
• Matomo Version: 3.13.0
• Matomo Blog idSite: 1

Endpoints

• Matomo JavaScript Tracker URL: ($home_url/wp/wp-content/uploads/matomo/matomo.js)
• Matomo JavaScript Tracker - WP Rest API: ($home_url/wp-json/matomo/v1/hit/)
• Matomo HTTP Tracking API: ($home_url/wp/wp-content/plugins/matomo/app/matomo.php)
• Matomo HTTP Tracking API - WP Rest API: ($home_url/wp-json/matomo/v1/hit/)

Crons

• Server time: 2019-12-12 07:16:14
• Blog time: 2019-12-12 07:16:14 (Below dates are shown in blog timezone)
• Sync users & sites: Next run: 2019-12-12 08:11:13 (54 min 59s) ( Last started: 2019-12-11 08:12:03 (-23 heures 4 min). Last ended: 2019-12-11 08:12:04 (-23 heures 4 min). Interval: daily)
• Archive: Next run: 2019-12-12 08:11:13 (54 min 59s) ( Last started: 2019-12-12 07:12:25 (-3 min 49s). Last ended: Unknown. Interval: hourly)
• Update GeoIP DB: Next run: 2019-12-12 08:11:13 (54 min 59s) ( Last started: 2019-12-05 08:13:30 (-6 jours 23 heures). Last ended: Unknown. Interval: matomo_weekly)

Mandatory checks

• Version PHP >= : ok
• PDO Extension: ok
• PDO\MYSQL Extension: ok
• MYSQLI Extension: ok
• Extensions requises: ok
• Fonctions requises: ok
• Configuration PHP requise (php.ini): ok
• Répertoires avec les droits d'accès en écriture: ok
• Répertoires avec accès en écriture pour Gestionnaire de balises: ok

Optional checks

• Statut du traqueur: ok
• Limite mémoire: ok
• Fuseau horaire: ok
• Ouvrez l'URL: ok
• PageSpeed désactivé: ok
• GD > 2.x + Freetype (graphiques): ok
• Autres extensions: ok
• Autres fonctions: ok
• Système de fichiers: ok
• Tâche Cron d'archivage: ok
• Error Dernière exécution d'archivage réussie: error (L'archivage ne s'est pas encore exécuté avec succès)
• Warning Taille maximale des paquets: warning (Il est important de configurer une taille 'max_allowed_packet' dans votre base de données MySQL d'au moins 64MB. 32MB configuré en ce moment.)
• Warning Géolocalisation: warning (La géolocalisation fonctionne, mais vous n'utilisez pas un des fournisseurs recommandés. Si vous devez importer des fichiers de journaux ou bien effectuer quoi que ce soit d'autre qui requiert la définition des adresses IP, utilisez l'implémentation PHP GeoIP 2 et installez l'extension maxminddb.)
• Mettre à jour via HTTPS: ok
• Traceur JavaScript inscriptible ("/matomo.js"): ok
• Supports Async Archiving: Yes

Matomo Settings

• Track mode: default
• Track codeposition: footer
• Track api endpoint: default
• Track js endpoint: default
• Core version: 3.13.0
• Last tracking settings update: 1576066478
• Last settings update: 1576066514
• Track across alias: Yes

WordPress

• Home URL: $home_url
• Site URL: $home_url/wp
• WordPress Version: 5.3
• Number of blogs: 1
• Multisite Enabled: No
• Network Enabled: No
• Debug Mode Enabled: No
• Cron Enabled: No
• Force SSL Admin: Yes
• Language: en_US
• Permalink Structure: /%postname%/
• Possibly uses symlink: No
• WP Cache enabled: Yes

WordPress Plugins

MU Plugins

• ManageWP - Worker Loader:
• WP CLEAN RESET: 0.9.9
• WP Migrate DB Pro Compatibility: 1.2

Plugins

• Advanced Custom Fields: 5.8.7
• Akismet Anti-Spam: 4.1.3
• Beaver Builder Plugin (Pro Version): 2.2.6.3
• Beaver Themer: 1.2.4.4
• Block Bad Queries (BBQ): 20191109
• Complianz | GDPR Cookie Consent: 4.0.5
• Contact Form 7: 5.1.6
• Custom Post Type UI: 1.7.1
• Easy HTTPS (SSL) Redirection: 1.9.1
• Easy Table of Contents: 1.7
• Honeypot for Contact Form 7: 1.14.1
• ManageWP - Worker: 4.9.2 (Network enabled)
• Matomo Analytics - Ethical Stats. Powerful Insights.: 0.3.4
• my-block — CGB Gutenberg Block Plugin: 1.0.0
• Nested Pages: 3.1.7
• Password Protected: 2.2.5
• Query Monitor: 3.5.2
• Ultimate Addons for Beaver Builder: 1.24.0
• What The File: 1.5.4
• WordPress Importer: 0.6.4
• WP-Optimize - Clean, Compress, Cache: 3.0.14
• WP Migrate DB Pro: 1.9.8 (Network enabled)
• WP Migrate DB Pro CLI: 1.3.5 (Network enabled)
• WP Migrate DB Pro Media Files: 1.4.14 (Network enabled)
• WP Migrate DB Pro Multisite Tools: 1.2.6 (Network enabled)
• WP Migrate DB Pro Theme & Plugin Files: 1.0.5 (Network enabled)
• Yoast SEO: 12.7
• Active Plugins: 24 (worker advanced-custom-fields akismet bb-plugin bb-theme-builder bb-ultimate-addon block-bad-queries complianz-gdpr contact-form-7-honeypot contact-form-7 custom-post-type-ui easy-table-of-contents https-redirection matomo password-protected wordpress-importer wordpress-seo wp-migrate-db-pro-cli wp-migrate-db-pro-media-files wp-migrate-db-pro-multisite-tools wp-migrate-db-pro-theme-plugin-files wp-migrate-db-pro wp-nested-pages wp-optimize)

Server

• Server Info: Apache
• PHP OS: Linux
• PHP Version: 7.3.12
• Timezone: UTC
• Locale: fr_FR
• Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
• Max Memory Limit: 512M
• Time: 1576134974
• Max Execution Time: 300
• Max Post Size: 130M
• Max Upload Size: 134217728
• Max Input Vars: 16000
• zlib.output_compression is off: Yes
• Curl Version: 7.38.0, OpenSSL/1.0.1t

Database

• MySQL Version: 5.6.43

• Mysqli Connect: Yes

• Force MySQL over Mysqli: No

• DB Prefix: XXXX

• Uses Socket: No

• Uses IPv6: No

• Required permissions: OK

  `

[tsteur]

Thank you @jmsilcom

I tried to reproduce it using the same plugins and couldn't. Is there any chance you could enable WP_DEBUG and then go to Matomo Anayltics => System Report => Troubleshooting and there click on Archive reports? Does it maybe show any warning or error?

[jmsilcom]

Hi, i've done, when I click (Firefox browser) i see some html markup...

[tsteur]

Were there any warnings or errors shown? If so, could you paste this here?

[tsteur]

@jmsilcom we have released a new version and improved how possible errors are reported so we can better troubleshoot the issue. Could you update to the latest version 0.3.5 of Matomo for WordPress?

Then can you trigger again the Archiving manually in System Report => Troubleshooting? This time it might show some errors / warnings above the archive reports button like this:

If there are any, it be great to copy these errors/warnings and paste them in the issue. If there are no errors or warnings shown, could you wait a day and then copy the system report again and paste it here?

[jmsilcom]

hi,
see below my debug.log report :
`
[16-Dec-2019 09:10:33 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:10:37 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:10:38 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:10:38 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:10:39 UTC]

[16-Dec-2019 09:10:39 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:10:41 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:10:42 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:10:42 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:10:43 UTC]

[16-Dec-2019 09:10:44 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:10:46 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:10:47 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:10:47 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:10:48 UTC]

[16-Dec-2019 09:10:49 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:10:51 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:10:51 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:10:52 UTC]

[16-Dec-2019 09:10:53 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:10:56 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:10:56 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:10:57 UTC]

[16-Dec-2019 09:10:57 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:00 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:00 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:11:01 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:01 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:11:03 UTC]

[16-Dec-2019 09:11:04 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:05 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:11:06 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:06 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:11:07 UTC]

[16-Dec-2019 09:11:08 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:13 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:13 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:11:14 UTC] Matomo: Scheduled tasks archive data
[16-Dec-2019 09:11:15 UTC]

[16-Dec-2019 09:11:15 UTC]

[16-Dec-2019 09:11:24 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:27 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:27 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:11:27 UTC]

[16-Dec-2019 09:11:28 UTC]

[16-Dec-2019 09:11:38 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:38 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:11:39 UTC]

[16-Dec-2019 09:11:40 UTC]

[16-Dec-2019 09:11:48 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:11:50 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:50 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:11:50 UTC]

[16-Dec-2019 09:11:51 UTC]

[16-Dec-2019 09:11:52 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:11:53 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:53 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:11:54 UTC]

[16-Dec-2019 09:11:55 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:56 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:11:58 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:11:58 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:11:58 UTC]

[16-Dec-2019 09:11:59 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:12:01 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:12:02 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:12:02 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:12:03 UTC]

[16-Dec-2019 09:12:04 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:12:07 UTC] Matomo: Add tracking code. Blog ID: 1
[16-Dec-2019 09:12:07 UTC] PHP Notice: Trying to get property 'comment_status' of non-object in /home/lagenceomh/www/wp/wp-includes/comment-template.php on line 1219
[16-Dec-2019 09:12:08 UTC]

[16-Dec-2019 09:12:09 UTC]

`

[tsteur]

@jmsilcom Thank you. We've just released another update that might fix the issue (fingers crossed).

[tsteur]

@jmsilcom we've made again a few improvements, be great to give the latest version 0.3.9 a try and let us know how it goes

[tsteur]

@jmsilcom as I haven't head from you I'm assuming it might work now or you haven't had a chance to give it a try yet or you are not using it anymore. I'll close the issue for now but let me know any time if you experience the issue again with the latest version 0.3.10 or newer and I'll be happy to have a look. We've made various improvements and hoping it works now.

[jmsilcom]

@tsteur , thanks for your message.
Now i've some views in backoffice. Thnaks for that.
I've another questions, statistic via google analytics and Matomo are different. I see more visitors on GA than Matomo. (A huge delta as 100 / 10).
Any reason why ?
Thanks again and merry Christmas

[tsteur]

@jmsilcom If I had to guess I would say the tracking code might not be installed on every page. Maybe the WP-Optimize caches the pages and the tracking code hasn't been added yet. You may need to invalidate / reset the cache there if possible?