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treborbob420 avatar treborbob420 commented on August 18, 2024

I have been having this exact same issue and it has been driving me crazy nd has really made my blood sugar go dangerously high. I even went and bought a brand new phone hoping it would stop the issue and it hasn't. If you can figure out any way of helping, please let me know!

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Olgaaki avatar Olgaaki commented on August 18, 2024

i've been experiencing the exact same problem with both of you for the past month. i also went nuts and thought that my phone was the problem, so i bought a new one. It seemed like my health app was working properly and also I had enough storage, but the problem was there.

I might have just figured out a way to solve this now and so far it seems to be working.
I just followed these steps:

  1. Opened Settings
  2. Went to Health app
  3. Went to data field and pressed Access to data, devices
  4. Chosen the Loop app
  5. From the field that says : Allow loop app to read : I disabled the Blood glucose data.
    ( My phone is in greek language, but I'm uploading the pics just for reference )

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zjcannon avatar zjcannon commented on August 18, 2024

I had this issue a few months ago. It was being caused by Nightscout upload. As soon as I turned that off, the crashes stopped. Can someone look into this please?

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