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JosephMcEvoy avatar JosephMcEvoy commented on June 19, 2024

Users can register for Zoom under their non-personal email (i.e. company or school email). This can create a conflict, despite the user account not being in your Zoom account. Could this be an issue?
See this support page for requiring SSO on a domain (located at the bottom of the page) which I think would stop the problem going forward -- but I'm venturing into Zoom support here, so it would be better to reach out to Zoom for further guidance.

from pszoom.

zirdum avatar zirdum commented on June 19, 2024

Argh... I forgot that some of our users did this before we had a chance to put them in Zoom ourselves.

Thank you!

from pszoom.

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