Technical Writer
Email: [email protected] | LinkedIn: linkedin.com/in/jasonmgannon/
- Twenty years of industry experience
- Proficient in both the nuances of language and the complexities of technology
- Strong researcher and writer who turns complex concepts into clear, accessible language
- Skilled information architect and content strategist
- Experienced in developing API guides that simplify integration for developers of all skill levels
- Skilled in using web analytics to refine content strategy and improve user engagement on documentation sites
- Experienced in integrating interactive data visualizations into technical documentation
- Perform API governance reviews; ensure OAS validates to OpenAPI standard.
- Update API specification (OAS) to bring into compliance with OpenAPI standard.
- Update Developer Portal documentation, Markdown, MDX, and JSX.
- Design rule set for Spectral linter; established scoring system to evaluate OAS compliance
- Lead SME interviews with domain and technical SMEs to gather project requirements
- Conduct review and editing of content, collaborating with SMEs to enhance clarity, readability, and consistency
- Support product teams during development of new APIs to ensure compliance with OpenAPI 3.1 standard.
- Develop mock-up for stakeholder review of new devportal
- Updates to Public API documentation. Includes work in Markdown, MDX, JSX/TSX.
- Liaise between engineers and product managers, ensuring validation of technical details
- Update API specification (OAS), including descriptions, endpoints, schema.
- Help administer and update design or developer portal framework (Gatsby SSG).
- Improve documentation with tutorials, videos, and infographics, creating a more engaging user experience.
- Manage public collections in Postman, author user guides for Postman integration.
- See my work at: Qualtrics API Docs.
- Design, architect, and govern RESTful APIs developerment. Creating documentation that validates to Open API specification.
- Develop our Developer Portal using Redocly Portal; work to bring detailed, comprehesive information to developers
- Build diagrams and models with tools like UML, C4, mermaid.js, plantUML. Work to provide clear models of complex concepts.
- DevPortal administrator, edit API references, write business requirements documents (BRDs), technical specifications.
- Perform several Product Management tasks, including requirements gathering, writing PRDs, and BRds.
- Create both end-user and internal documentation that communicates essential information in a clear, accurate, and accessible manner.
- Use a diverse tech stack, including Azure, .NET Core, PostgreSQL, Kubernetes, React, and Kotlin.
- Analyst for system owner during creation of enterprise web apps.
- Confirm system owner requirements in UAT.
- Design documentation and plan end user onboarding.
- Validated drafts of step guides in the testing environment; capture system updates.
- Front-end development and web content: JavaScript, HTML, CSS.
- Prepared API documentation and managed CMS.
- Worked with a global team of developers, product owners, scrum masters to aid documentation.
- Client list included Hewlett Packard, EY, PwC, Nokia, Ericsson, Siemens.
- Managed all phases of proposal development.
- Coordinated with subcontractors to provide budget and schedule for proposal.
- Worked with engineering team SMEs to develop project and systems descriptions.
- Built and managed department takeoff and estimating databases (MS Access).
- Bachelor of Arts in English Literature, Purdue University, West Lafayette, IN, 2004
- Programming Languages & Technologies: .NET (C#), JavaScript, React.js, Python, SQL, Azure, PostgreSQL, Kubernetes.
- API Tools: Swagger, Postman, RapidAPI, Redoc, Stoplight, apiDoc.
- Documentation Formats & Methodologies: Markdown, HTML, CSS, DOCX, PDF, LATEX, PANDOC, XML.
- Modeling & Diagram Tools: UML, C4, mermaid.js, plantUML, diagrams (Python library).
- Version Control: Git, GitHub, GitLab.