Comments (6)
and who should we poke to get this done?
from intercom-node.
Is there any new development on that? It has been 1yr+ and we're right now in the need of a fix for that.
from intercom-node.
when creating an admin initiated message from the API like in the example below you are not actually creating a conversation but a message. The id
(id: '106118468' in the example below) refers to the message which explains why you are getting a 404
when trying to fetch/reply to a conversation using this message_id
.
var message = {
message_type: "email",
subject: "Hey",
body: "Ponies, cute small horses or something more sinister?",
template: "plain",
from: {
type: "admin",
id: "343616"
},
to: {
type: "user",
id: "588a21cc7b1ed4f39f0bf2dd"
}
}
client.messages.create(message, callback);
returns:
body:
{ type: 'admin_message',
id: '106118468',
created_at: 1496756108,
subject: 'Hey',
body: 'Ponies, cute small horses or something more sinister?',
template: 'plain',
message_type: 'email',
owner:
{ type: 'admin',
id: '343616',
name: 'Kevin Antoine',
email: '[email protected]',
avatar: [Object] } },
The reason why we do not return the conversation_id
is that a conversation is not always created when a message is created. This is a limitation of our Engage product that allows sending messages from an admin to X-users. It wouldn't make sense to create a conversation for each outbound messages sent.
A conversation is created only for user-initiated messages. In this case, your workaround using /last/reply
is a good workaround/hack. We are going to look into how we can return the conversation_id from the API in this case but I can't give an ETA right now.
from intercom-node.
Hi @Skaelv
Great! This would be better than the current hack :)
from intercom-node.
This is in our backlog for API improvement. I'll close this one as this is related to our API and not specific to intercom-node.
Thanks for reporting this @Jolg42
from intercom-node.
any updates with it?
from intercom-node.
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