Errors in temperature readings in 1/200 devices about dps310-pressure-sensor

[mhollfelder]

Dear gjpartis,

Thank you very much for providing the above details about your issue.
First of all, sorry to hear that you are facing such problems and haven't received the expected information so far.

We would need additional information about the batch of the products, how the pressure sensors are assembled, etc.
With these details, we will be able to provide you feedback and documentation on how to proceed.

In order to guide you to the right internal contact for a direct exchange, please open a request at the Technical Assistance Center (TAC) here:

https://www.infineon.com/tac

You can also refer in your description to me directly (Manuel Hollfelder) so that I am getting directly involved in the process.
Please let me know once you have opened a ticket so that I can trigger additional steps.

Thanks and best regards,

Manuel

[gjpartis]

Hi Manuel

I have raised a ticket at Infineon's TAC portal, and mentioned you by name.

We have now found an "off the shelf" DPS310 dev board from Mikro Elektronika in one of our Indian offices which also demonstrates this fault. This means our prototype manufacturing process (an external company in Lisburn, Northern Ireland) is unlikely to be the problem.

Kind regards

Gary Partis

[gjpartis]

Hi Manuel

Is there any traction on the ticket I raised via the TAC portal, pertaining to the DPS310 erroneous temperature readings?

Kind regards

Gary Partis

[gjpartis]

Hi again Manuel

Is it worthwhile to simply not use the DPS310 in any of our designs; as it appears to be a faulty design which can not be fixed via software automation; having to rely on manual checking and then applying some fix?

Kind regards

Gary Partis

[mhollfelder]

Hi Gary,

Please let me quickly do an internal follow-up.
I provided internally feedback, but please let me check the status.

In due time, I will come back to you.

Thanks and best regards,

Manuel