Error: Input file contains unsupported image format about immich

[alextran1502]

Would running the thumbnail generation job for missing help with this issue?

[bo0tzz]

You can probably find the file by going to http://your-instance/photos/468412be-b26d-402f-99fb-63cb2354f41f

[Joly0]

Thanks for the answer. I tried that, but that wasnt helpful either. I only get this:

Not found or no asset.read access - 400
Error: Error: 400
    at Object.he [as ok] (https://your-instance/_app/immutable/chunks/fetch-client.C5U4i6mn.js:1:2876)
    at async vt (https://your-instance/_app/immutable/nodes/15.C3xyfxk-.js:1:2145)
    at async ke (https://your-instance/_app/immutable/chunks/entry.BRVSVuJG.js:1:13443)

I also tried recreating immich from scratch, and now there are even more images with this issue

[ThisIsCyreX]

I do have the same issue, but not with an external library. It started with seven assets, and I'm now at 36 different assets that say:

[Nest] 7  - 06/04/2024, 12:00:01 AM VERBOSE [ImmichMicroservices] [PersonService] Cropping face for person: 9e34737f-6bd6-4ea1-bd0b-fd37b28346ee
[Nest] 7  - 06/04/2024, 12:00:01 AM   ERROR [ImmichMicroservices] [JobService] Unable to run job handler (thumbnailGeneration/generate-person-thumbnail): Error: Input file contains unsupported image format
[Nest] 7  - 06/04/2024, 12:00:01 AM   ERROR [ImmichMicroservices] [JobService] Error: Input file contains unsupported image format
    at Sharp.toFile (/usr/src/app/node_modules/sharp/lib/output.js:89:19)
    at MediaRepository.generateThumbnail (/usr/src/app/dist/repositories/media.repository.js:69:14)
    at PersonService.handleGeneratePersonThumbnail (/usr/src/app/dist/services/person.service.js:427:36)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async /usr/src/app/dist/services/job.service.js:145:36
    at async Worker.processJob (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:394:28)
    at async Worker.retryIfFailed (/usr/src/app/node_modules/bullmq/dist/cjs/classes/worker.js:581:24)
[Nest] 7  - 06/04/2024, 12:00:01 AM   ERROR [ImmichMicroservices] [JobService] Object:
{
  "id": "9e34737f-6bd6-4ea1-bd0b-fd37b28346ee"
}

Can't check what image/video it is. The log won't say even in debug/verbose mode.

Also with http://your-instance/photos/9e34737f-6bd6-4ea1-bd0b-fd37b28346ee I get the same:

Error - Something went wrong
Not found or no asset.read access (400)
Stacktrace
me@http://your-instance/_app/immutable/chunks/fetch-client.C5U4i6mn.js:1:2952
he@http://your-instance/_app/immutable/chunks/fetch-client.C5U4i6mn.js:1:2876

[shomilsaini]

Same issue here, I am not sure if there is a fix for this. I am frustrated with this error, it is on thousands of files for me.

[Snowknight26]

What about /api/asset/file/[assetId]?isThumb=false&isWeb=false where [assetId] is one of the IDs giving the error?

Alternately query the database:

docker exec -it immich_postgres /bin/bash
psql -t -U postgres immich -c "select \"originalPath\" FROM assets WHERE id = '[assetid]'"

(replacing container name, username and adding a password where necessary; [assetId] is the asset UUID)

[ThisIsCyreX]

With /api/asset/file/[assetId]?isThumb=false&isWeb=false
I get {"message":"Not found or no asset.view access","error":"Bad Request","statusCode":400}

And the database query

docker exec -it immich_postgres /bin/bash
psql -U postgres immich
SELECT "originalPath" FROM "assets" WHERE id = '12345678-1234-1234-1234-123456789012';

resulted in (0 rows) on those I tested

[zaggash]

Same for me The SQL request do not have a result on failed IDs.

[Snowknight26]

Maybe the ID isn't an asset ID but a person ID? If so, there should be a way to get assets linked to that person ID.

Maybe this? (Haven't tested nor do I know the table structure)

SELECT "thumbnailPath", "faceAssetId" FROM "person" WHERE id = '[id]';

[zaggash]

for uuid in $(docker logs immich_server 2>&1 | grep '"id":' | cut -d ":" -f 2 | tr -d '"' | uniq); do docker exec immich_pg psql -U postgres immich -c "SELECT \"thumbnailPath\", \"faceAssetId\" FROM person WHERE id = '$uuid'" ; done

Indeed, for some I have results like:

thumbnailPath |             faceAssetId              
---------------+--------------------------------------
               | fb084db8-34e7-40b6-8e99-8eea15f5dcb4
(1 row)

And others

----------------------------------------------------------------------------------------------------+--------------------------------------
 upload/thumbs/2078d332-65ae-4f1b-aeb3-2280a79eb8d7/87/11/87119b86-8465-477d-8f84-37a8386620a9.jpeg | b398757a-e111-4045-b001-1de203a08b55
(1 row)

[dagstuan]

I encountered this as well. This seems to be caused when Immich attempts to generate person thumbnails from persons only identified in videos. If I go to https://[immich_url]/people/[id_from_error] I can see the person with a broken thumbnail and only video clips.

[ThisIsCyreX]

With SELECT "thumbnailPath", "faceAssetId" FROM "person" WHERE id = 'personsthumbsIDs;
I get the faceAssetId without thumbnailPath. Not sure what I can do with that information.

/edit: Thank you. 1.106.4 fixed it :)

[santi8ago8]

I'm having this same issue!

[dagstuan]

I got this error when I re-ran the job, so no :)

An example of a person with a broken thumbnail only appearing in a single video. This is after re-running the thumbnail generation job.

[santi8ago8]

I think this one #10240 fixed this issue.