Video rotation wrong when played back. about immich

[opbod]

Maybe good to provide a sample video file as I cannot reproduce.
Tried on mobile and on web, with videos shot in landscape and in portrait (using Android). Both play back fine in the expected orientation.

[kaaku3]

I'm away right now so cannot provide a video easily, but I just did some testing after seeing your message.
If I disable hardware transcoding (rkmpp). Then orientation is correct.
I'll upload my settings file.
Software transcoding is too slow on this soc (rk3588s) to be usable
immich-config.txt

[jrasm91]

cc: @fyfrey have you had any issues with rotation?

[fyfrey]

Yeah, I also got some videos that are played upside down (only in immich, fine in other players)

[kaaku3]

I've disabled transcoding for the time being and orientation is correct.
Only downside is on slow mobile data videos are slow to load in the app.

[sbkg0002]

Do you need to reload all videos for it to play correct?

[kaaku3]

I don't know if I did it the correct way, but I just removed the encoded videos folder, changed the settings then reran the transcoding job on all.
I currently have gone back to software transcoding again as without transcoding to a lower resolution playback on mobile data is not very usable on my network, but at its current speed it will take a month to transcode all my videos, where as hardware transcoding finishes in a few hours.
I can confirm in my case the video orientation is only wrong on videos encoded using rkmpp with hevc, i have not tried other hardware transcoding codecs, but my soc only supports x265 and x264 hardware encoding.
I did need to delete the browser cache to playback correctly in web gui.