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home-assistant avatar home-assistant commented on August 21, 2024

Hey there @abmantis, @mkmer, mind taking a look at this issue as it has been labeled with an integration (whirlpool) you are listed as a code owner for? Thanks!

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whirlpool documentation
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mkmer avatar mkmer commented on August 21, 2024

They (whirlpool) are a bit odd on which "brand" to use - try using maytag for the brand in the US.

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LangJV avatar LangJV commented on August 21, 2024

Thanks for the suggestion @mkmer !!

I tried that (as well as all other brand/region combinations just to rule it out) but wasn't able to get anything else in terms of a different error or behavior - all failed identically

2024-08-19 13:13:55.709 ERROR (MainThread) [whirlpool.auth] Authentication failed
2024-08-19 13:14:08.966 ERROR (MainThread) [whirlpool.auth] Authentication failed
2024-08-19 13:14:22.563 ERROR (MainThread) [whirlpool.auth] Authentication failed
(this isn't all failures - just the last few)

Would enabling "global" debug logging for homeassistant possibly show more detailed info that might be useful?

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mkmer avatar mkmer commented on August 21, 2024

Enable debug on the integration, after failed attempt "disable" debug and share the file.
Also share the "diagnostics" if there are any -> 3 dots on the integration, then download diagnostics.

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mkmer avatar mkmer commented on August 21, 2024

I suppose you should try KitchenAid as well, maybe...

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