August integration non refreshing states about core

[bdraco]

Its a known issue with a change on the server side. There are no fixes available at this time. It will be a few months before we can rework it.

[KaiGee1]

I have the same issue. Locks are connected and in good working order. Everything looks OK in the August app. The entities to lock/unlock the door work OK, but the lock status feedback and door position never update in HA.

[kevmang]

Would it be possible to build this using the integrated Automations with HA, or is node red required for this level of monitoring/automation?

It's just as easy to set it up using integrated Automations with HA as it is in Node Red. Automations in HA have come a long way.

Here is what it would look like in HA. From what I understand you can have multiple triggers in the same automation, so you could add all your August locks and add the "unlocking" and "locking" trigger here.

description: "Restart August Service if stuck on locking or unlocking"
mode: single
trigger:
  - platform: state
    entity_id:
      - lock.laundry_door
    for:
      hours: 0
      minutes: 1
      seconds: 0
    to: unlocking
  - platform: state
    entity_id:
      - lock.laundry_door
    for:
      hours: 0
      minutes: 1
      seconds: 0
    to: locking
condition: []
action:
  - service: timer.start
    metadata: {}
    data:
      duration: "10"
  - service: homeassistant.reload_config_entry
    data:
      entry_id: <YOUR AUGUST SERVICE ENTITY ID HERE>

[home-assistant]

Hey there @bdraco, mind taking a look at this issue as it has been labeled with an integration (august) you are listed as a code owner for? Thanks!

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[ssambhi900]

We are also experiencing issues with this integration. Lock status is not updating.

[danepowell]

Should this be closed as a dupe of #100798 ? Although FWIW, that issue mentions "global" servers and I'm in the USA and also experience the issue.

[bakernigel]

I'm seeing the same issue with my August lock. HA is not reflecting the change in the lock status even though HA is able to change the lock status. Restarting the August integration fixes the issue. See the following in log file. Attaching full debug log file.
2024-06-14 07:01:04.393 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 07:01:14.394 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 07:01:24.395 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 07:01:34.397 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 07:01:44.398 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 07:01:54.400 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 07:02:04.402 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 07:02:14.404 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 07:02:24.405 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
home-assistant_august_2024-06-14T14-02-32.343Z.log

[nem0nic]

Confirm I've also been experiencing the same issue. I thought it was just me.

2024-06-14 22:38:46.043 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:38:56.044 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:39:06.045 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:39:16.045 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:39:26.047 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:39:36.048 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:39:46.049 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:39:56.049 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:40:06.052 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:40:16.053 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:40:26.053 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:40:36.054 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:40:46.056 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:40:56.056 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:41:06.057 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:41:16.058 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:41:26.059 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:41:36.059 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:41:46.060 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:41:56.061 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:42:06.063 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:42:16.063 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:42:26.064 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:42:36.064 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:42:46.065 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:42:56.068 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:43:06.069 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:43:16.070 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:43:26.071 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:43:36.072 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:43:46.073 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:43:56.075 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:44:06.076 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:44:16.077 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:44:26.079 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:44:36.079 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:44:46.080 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:44:56.080 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:45:06.081 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:45:16.082 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:45:26.083 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:45:36.083 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:45:46.084 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:45:56.084 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:46:06.085 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:46:16.086 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:46:26.086 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:46:36.087 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:46:46.088 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:46:56.088 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:47:06.089 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:47:16.091 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:47:26.091 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:47:36.093 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:47:46.095 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:47:56.096 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:48:06.096 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:48:16.097 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected
2024-06-14 22:48:26.098 DEBUG (MainThread) [homeassistant.components.august.activity] Skipping update because pubnub is connected

[kevmang]

I also have the same issue, as a temporary workaround I created a node red automation that checks to see if the lock is stuck on the "unlocking" or "locking" state and then restarting the integration.

[peanutlasko]

Hey @kevmang , mind sharing the yaml or screenshot on how you setup this automation?

[kevmang]

Hey @kevmang , mind sharing the yaml or screenshot on how you setup this automation?

Monitor the states "Unlocking" and Locking" and only trigger if the state is stuck for a minute. I have a 10 second timer as sometimes there is a delay with the lock in sleep mode with two locks. The 10 second timer prevents the action to restart the service from being triggered twice.

Call the service by the ID to restart.

[peanutlasko]

Would it be possible to build this using the integrated Automations with HA, or is node red required for this level of monitoring/automation?

[m4r1k]

Had to implement a nightly reload at 2am as well as an on-demand one based on @kevmang suggestion, this August integrations is now very unstable!