Comments (8)
👋 Thanks for opening your first issue here! If you're reporting a 🐛 bug, please make sure you include steps to reproduce it. Also, logs, error messages and information about your hardware might be useful.
from addon-nut.
Not sure really what you are asking here, so the UPS disconnects from the host and reconnects? And the time out period for the driver gets hit?
Addons can be restarted using HA automation's if needed, not sure how the addon could detect if its disconnected based on a cable pull vs the scenario you describe.
from addon-nut.
The problem is that after UPS disconnection, despite it reconnects again (USB), Home Assistant can't monitor the ups anymore until the ups server is restarted manually, so I cannot receive alerts related with low battery, etc. I can restart the addon from Home Assistant, but it takes a while, so I miss information. It would be better to restart only the nut server without restarting the entire addon.
from addon-nut.
Does the pollinterval option on the driver, and other settings not help?
Personally I have a Cyberpower UPS connected via USB and haven't seen this issue. Unfortunately it would be impossible to tell when your issue exists.
from addon-nut.
I think this issue is not related with poll interval since it only happens when the ups change the status from online to on battery mode (or viceversa). Here is the host dmesg:
...
[287392.327784] usb 1-1.4: new full-speed USB device number 33 using xhci_hcd
[287392.464443] usb 1-1.4: New USB device found, idVendor=0764, idProduct=0501, bcdDevice= 0.01
[287392.464451] usb 1-1.4: New USB device strings: Mfr=3, Product=1, SerialNumber=2
[287392.464456] usb 1-1.4: Product: CP1500EPFCLCD
...
>>>>>>> Here UPS enters On Battery mode <<<<<<<<
..
[286938.072105] usb 1-1.4: USB disconnect, device number 31
[286938.370822] usb 1-1.4: new full-speed USB device number 32 using xhci_hcd
[286938.507477] usb 1-1.4: New USB device found, idVendor=0764, idProduct=0501, bcdDevice= 0.01
[286938.507484] usb 1-1.4: New USB device strings: Mfr=3, Product=1, SerialNumber=2
[286938.507490] usb 1-1.4: Product: CP1500EPFCLCD
[286938.507495] usb 1-1.4: Manufacturer: CPS
...
And here is the addon log:
-----------------------------------------------------------
Add-on: Network UPS Tools
Manage battery backup (UPS) devices
-----------------------------------------------------------
Add-on version: 0.1.0
You are running the latest version of this add-on.
System: Raspbian GNU/Linux 10 (buster) (armv7 / raspberrypi4)
Home Assistant Core: 0.107.1
Home Assistant Supervisor: 209
-----------------------------------------------------------
Please, share the above information when looking for help
or support in, e.g., GitHub, forums or the Discord chat.
-----------------------------------------------------------
[cont-init.d] 00-banner.sh: exited 0.
[cont-init.d] 01-log-level.sh: executing...
[cont-init.d] 01-log-level.sh: exited 0.
[cont-init.d] nut.sh: executing...
[01:56:06] INFO: Setting mode to netserver...
[01:56:06] INFO: Generating /etc/nut/upsd.users...
[01:56:07] INFO: Configuring user: admin
[01:56:07] INFO: Password is NOT in the Have I Been Pwned database! Nice!
[01:56:08] INFO: Configuring Device named saisil...
[01:56:09] INFO: Starting the UPS drivers...
Network UPS Tools - UPS driver controller 3.8.0-3396-gcdc7c4b5b1
Network UPS Tools - Generic HID driver 0.41 (3.8.0-3396-gcdc7c4b5b1)
Using subdriver: CyberPower HID 0.4
USB communication driver 0.33
[cont-init.d] nut.sh: exited 0.
[cont-init.d] nutclient.sh: executing...
[cont-init.d] nutclient.sh: exited 0.
[cont-init.d] done.
[services.d] starting services
[services.d] done.
[01:56:09] INFO: Starting the UPS information server...
Network UPS Tools upsd 3.8.0-3396-gcdc7c4b5b1
0.000000 fopen /var/run/nut/upsd.pid: No such file or directory
0.000455 listening on 0.0.0.0 port 3493
0.001487 Connected to UPS [saisil]: usbhid-ups-saisil
[01:56:09] INFO: Starting the UPS monitor and shutdown controller...
Network UPS Tools upsmon 3.8.0-3396-gcdc7c4b5b1
0.000000 fopen /var/run/upsmon.pid: No such file or directory
0.000491 Using power down flag file /etc/killpower
0.000896 UPS: saisil@localhost (master) (power value 1)
0.001097 debug level is '1'
0.007504 Trying to connect to UPS [saisil@localhost]
0.023589 User [email protected] logged into UPS [saisil]
0.008446 Logged into UPS saisil@localhost
143.571115 Data for UPS [saisil] is stale - check driver
145.018084 Poll UPS [saisil@localhost] failed - Data stale
150.018951 Poll UPS [saisil@localhost] failed - Data stale
155.019566 Poll UPS [saisil@localhost] failed - Data stale
from addon-nut.
It appears to be hardware related, personally I would try different USB ports, cable, possibly a hub. Also see if it occurs on a different hardware platform, to rule out if it is the Pi itself.
There really isn't anything that can be done here from an add on perspective. The HA integration result would be expected as the NUT server can no longer communicate with the UPS.
The addon runs existing software maintained elsewhere, I would suggest looking at https://networkupstools.org/
Power Devices support
from addon-nut.
Hmmm, you were right, it was a hardware problem related to the Raspberry Pi 4.
- UPS connected to the Raspberry Pi 4 in different USB ports --> It disconnects the same
- UPS connected to the Raspberry Pi 4 with different charger --> It disconnects the same
- UPS connected to the Raspberry Pi 4 through a powered USB hub --> It disconnects the same
- UPS connected to a Raspberry Pi 3 --> It works fine (no disconnections)
Conclusion: something weird happens with the USB ports of the Raspberry Pi 4 only when the UPS changes to on battery mode :( (BTW, the external hard disk attached to the next USB port doesn't disconnect).
I wonder if the issue is related to the Argon ONE Case I'm currently using...
Anyway, thank you for your comments @sinclairpaul
from addon-nut.
This thread has been automatically locked because it has not had recent activity. Please open a new issue for related bugs and link to relevant comments in this thread.
from addon-nut.
Related Issues (20)
- Missing MIB HOT 4
- NUT not starting (No such file or directory)
- Fails with 2 UPSes HOT 11
- UPS monitoring fails randomly with "Poll UPS [myups@localhost] failed - Data stale" HOT 2
- Manufacturer details missing HOT 1
- Manufacturer details missing HOT 1
- Option 'pollonly' does not exist HOT 4
- NUT fails to start: Can't claim USB device: Other error / Driver failed to start HOT 21
- Server not listening on port 3943 HOT 1
- Two identical Cyberpower UPS's HOT 3
- Data stale error HOT 2
- Unstable experience with APC UPs HOT 5
- driver: snmp-ups - 2 devices - no data for second device HOT 2
- Wrong Output Voltage value HOT 4
- Addon Fails to Start: /etc/cont-init.d/nut.sh exited 1 HOT 3
- No password prompt on password change in integration / password logged in plaintext "log_mode: trace"? HOT 1
- UPS load information not available with NUT addon HOT 1
- Could not find PID file '/run/nut/upsd.pid' to see if previous upsd instance is already running! HOT 1
- Addon fails to start when connected to CP1500AVRLCD3 HOT 3
- No temperature entity for APC SMT1500i HOT 1
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from addon-nut.