Comments (5)
I think that would work. Thank you. Please keep me posted when you prioritize and plan to roll this out as our depts are bummed that ticket_metrics is the biggest table they aren't able to see at the moment.
from dbt_zendesk.
hey there! we were actually heavily considering rolling this out in the coming quarter.
i am curious about your use case -- does each zendesk instance belong to a different department or subsidiary in your org?
from dbt_zendesk.
hey there! we were actually heavily considering rolling this out in the coming quarter.
i am curious about your use case -- does each zendesk instance belong to a different department or subsidiary in your org?
Yes, we have 5 different zendesk instances and each belongs to a different organization in the building and different metrics, tickets, and tracking associated to it. In zendesk they're separated by different subdomains so there is an individual connector for each in Fivetran.
from dbt_zendesk.
Gotcha! so the solution we were thinking of rolling out would union together these different instances' source data and produce 1 set of output models -- which you could split out into individual ones based on the source_relation
column. would that work for your use case?
from dbt_zendesk.
Hi, I was wondering if you could provide an update on the progress of this issue @fivetran-jamie ? I am eager for this to be released!
from dbt_zendesk.
Related Issues (20)
- [Feature] Update Zendesk SLA policies to look at historical agents HOT 11
- [Bug] <Missing business minutes metrics in zendesk support ticket metrics> HOT 29
- [Feature] add passthrough columns for USER and ORGANIZATION
- [Bug] Metrics for "Zendesk Messaging" tickets are incorrect HOT 3
- [Feature] Update dbt_date version requirements to include wider range HOT 2
- [Bug] Zendesk SLAs not accurately being captured for certain First Reply Time Business SLAs HOT 2
- [Bug] Minutes in sla_policies can be inaccurate due to where rounding occurs HOT 1
- [Feature] Support for Zendesk Messaging Chat Channels
- [Feature] Support `periodic_update_time` SLAs
- [Feature] Update Zendesk references in README to Zendesk Support HOT 1
- zendesk fivetran DBT package is incorrectly calculating values from the source data HOT 7
- [BUG] Display correct SLA Breach Time in the `zendesk__sla_policies` model for first and next reply times HOT 1
- [Bug] sla policy events failing due to duplicate values HOT 27
- [Feature] Add Flag for CreatedSolvedClosedSameDay HOT 2
- [Feature] Add Streamlit App documentation to README HOT 1
- [Feature] Incorporate new USER and ORGANIZATION passthrough columns
- int_zendesk__reply_time_business_hours does not run after dbt Package update HOT 5
- [Bug] Not able to disable package model of dbt_packages/zendesk_source/models/tmp/ HOT 2
- [Bug] Agent Work Time and Requester Wait Time Erroneously Being Filtered Out of zendesk__sla_policies
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from dbt_zendesk.