Comments (3)
It sounds like you didn't add the child apps to your platform, or maybe you were using a different login or shard when you installed the apps on the IDE.
Go back to the IDE and make sure you installed the children apps. If you did, publish each of the child apps and try again.
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Contact SmartThings support. https://support.smartthings.com/hc/en-us
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Related Issues (20)
- Usr/Pw are not being updated HOT 2
- Cannot set user name in Released Version on 2018-12-19
- Update metadata
- No notifications HOT 14
- After adding new Schlage Connect lock no users can be added HOT 2
- App disables users access randomly HOT 3
- Locks Status update slow after SmartThing Firmware 25.26 HOT 3
- sweep process stay to 0% HOT 4
- Set and delete pw on Schlage lock
- No notifications on manual unlock HOT 5
- No activity logging or notifications from Schlage Touchscreen ZWave Lock HOT 1
- Logging?
- Conflict when importing Device Handler
- Cannot import child apps HOT 5
- Great potential - but lot of issues HOT 3
- Device Handler does not log manual locks and unlocks HOT 6
- After Samsung retired the SmartThings Classic app, New SmartThings app very difficult to add user HOT 4
- Not able to set either the user routines or the keypad routines
- Schlage: Cannot add user to the new Smartthings app HOT 1
- Push and SMS stopped working around January 2023 HOT 3
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