Export with photos desktop app is incomplete about ente

[vishnukvmd]

Hey, there was a concurrency issue that was patched in the latest release.

Could you please quit the app, delete the export_status.json file within your export folder and restart the export? This will reinitiate the export and pull all of your data.

This is a temporary workaround. We're working on adding support for automatic reconciliation. So if you're not in a hurry, please allow us some time, we'll bump up this thread once we've added that as well. Sorry for the troubles!

[mnvr]

Automatic reconciliation (see #2310) is now available in the latest nightly build (https://github.com/ente-io/photos-desktop/releases).

[windmueller]

I installed the latest nightly (v1.7.2-rc) and the export started right away. However, the items are still not synced.

Is there something I should try before using the workaround mentioned above?

[mnvr]

Could you send your logs and export_status.json to [email protected]. In your email, could you also mention the item that's not getting synced (name of the collection, and name of the file).

(If you don't wish to share the logs, could you search if the item that is not getting synced is present in (a) the export_status.json, and (b) in the logs, and just send us that info. Please also see if there are any errors being reported in the logs).

[mnvr]

One possibility that comes to mind is that perhaps these are shared items. The app will only export files that are owned by the user (downloading an album individually will include them though).

[windmueller]

One possibility that comes to mind is that perhaps these are shared items.

Good thinking! Those two items are indeed shared by another person.

Is it possible to include them in the export, too?

[vishnukvmd]

Is it possible to include them in the export, too?

Hey, I've created a discussion to track this: #2322

Thanks for the feedback!