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brianmcdon avatar brianmcdon commented on August 13, 2024

@timcorpa you certainly shouldn't have to, live chat messages should be shown as long as the client has an internet connection which is indicated by the slim bar on top of the Conversation view (Green for connected, red for disconnected). Has the client received any messages without having to change back to the list view?

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timcorpa avatar timcorpa commented on August 13, 2024

@brianmcdon that's the thing. When you start a chat. On the client side they don't receive the messages unless they switch view. Appreciate the help! Thanks!

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brianmcdon avatar brianmcdon commented on August 13, 2024

@timcorpa ok thanks. Can you confirm you see the slim green bar as in the attached image when the issue occurs?
drift

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timcorpa avatar timcorpa commented on August 13, 2024

@brianmcdon client side no I don't see that green bar. Only on our side. What am I missing?

img_3017

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brianmcdon avatar brianmcdon commented on August 13, 2024

@timcorpa thanks for the screenshot, which version (version number) of the SDK are you using? Also have you had the same issue on a non iOS 11 device?

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timcorpa avatar timcorpa commented on August 13, 2024

@brianmcdon Thanks! we are using 'Drift', '~> 1.0.1' SDK version. We have only tried iOS as thats where our focus is right now.

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brianmcdon avatar brianmcdon commented on August 13, 2024

@timcorpa can you try 1.1.0 and see if that resolves the issue. I see our readme is out of date and still recommends 1.0.1

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timcorpa avatar timcorpa commented on August 13, 2024

@brianmcdon Worked thank you! It was the version issue after all.

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