Best Practice for Transcript Retrieval about dialpad-python-sdk

[dp-rufus]

Hi Adithya, I think you've identified the second best approach if you're not able to use call event subscriptions for this (which would be preferable I think)

[mstaunton]

Hi!

We were able to successfully retrieve the call_ids for the companies workforce via the approach above, which is working well. I had a follow up question regarding the return response of the Get Call Endpoint.

1. When looking at the response for a call, I see there is a field was_recorded is set to True for some calls, but empty for others. When the field is set to True, the field call_recording_ids exists and has contains an ID. I tried to query the call endpoint with this id, but I am getting an error. Only some of these calls have the transcription_content field. Is there a way to get the transcript from the call_recording_ids?

[dp-rufus]

When the field is set to True, the field call_recording_ids exists and has contains an ID. I tried to query the call endpoint with this id, but I am getting an error.

Is this a typo - do you mean the transcripts/<call_id> endpoint?

[mstaunton]

I just tried the transcripts/<call_id> endpoint with a id pulled from the call_recordings_ids field and it returns 404. The same thing happens when making a call to calls/<call_id> endpoint. I am not exactly sure what the id from the call_recordings_id is used for.

The reason I am using the calls endpoint is because we are also interested in some metadata about the call as well that is not returned with the transcript endpoint (ie participants etc)

[dp-rufus]

call_recording_id is not the same thing as call_id, it refers to the actual audio recording of a call, which isn't what you want here

[mstaunton]

So was_recorded field means there is an actual audio recording of the conversation, but does not necessarily mean that there is a transcript/transcription_text field for the call. Is that correct?

Is there some configuration needed to ensure that all recorded calls are transcribed?

[dp-rufus]

was_recorded indicates there is an audio recording.

I'm not sure what circumstances would result in transcript_text being unavailable despite there being a recording. I think the best you can do to get a transcript is ensure VI is turned on.

Questions about transcripts are best raised through the normal support channels so they are routed to the right people.