API no longer connecting about homebridge-genie-aladdin-connect

[derek-miller]

Yeah they must be rolling out a change. Until it hits my account I won’t be able to do much unfortunately.

[derek-miller]

I’m not seeing any issues from my homebridge install. Are you still seeing this issue? What are you running it on? Does it have a good internet connection?

[derek-miller]

If you are still seeing it, can you turn on debug mode and the plugin setting to log API setting and post it here. Remove any sensitive data.

[Lariat85]

I am still seeing it. Running Homebridge off a raspberry pi. Good internet. Other plugins working. This one just stopped?

Ran in debug modes (I think?) but didn’t get much else info wise

10/30/2022, 12:27:13 AM] [ Door] Initializing GenieAladdinConnect platform...
[10/30/2022, 12:27:14 AM] Publishing bridge accessory (name: Homebridge, publishInfo: {
username: ',
port: ,
pincode: '--**',
category: 2,
bind: undefined,
mdns: undefined,
addIdentifyingMaterial: true,
advertiser: 'avahi'
}).
Setup Payload:

Enter this code with your HomeKit app on your iOS device to pair with Homebridge:

┌────────────┐     
│ │     
└────────────┘     

[10/30/2022, 12:27:14 AM] Homebridge v1.5.1 (HAP v0.10.4) (Homebridge) is running on port .
[10/30/2022, 12:27:34 AM] [Door] [API] An error occurred getting oauth token; timeout of 5000ms exceeded
[10/30/2022, 12:27:34 AM] [Door] [API] An error occurred getting devices from account; timeout of 5000ms exceeded
[10/30/2022, 12:27:34 AM] [Door] Failed to load doors from account; retrying in 5 minutes

[Lariat85]

Apologies didn’t mean to close. Also thank you for checking this out - appreciate the support

plug-in version is 2.4.0

[derek-miller]

Hmm. The last time this happened the Aladdin API was rolling out changes that broke this plugin. It took a few days to hit me as well. I will keep an eye out for any other issues.

[derek-miller]

Can you confirm your genie app works fine? And double check you email password in the plugin config?

[Lariat85]

App works fine and checked credentials. Interestingly enough I’m having an issue across all three genie Aladdin Homebridge plugins, but the other ones are finding the accessory but not connecting/updating

[derek-miller]

Can you try updating to v2.4.1 and see if it fixes your issue?

[Lariat85]

Sadly it did not :/

[ajgiliberti2]

So I think I am seeing the same issue. In the home app all garages show as “No Response” … within the homebridge app I can still control them, and that even sends Home app notifications for them opening and closing but I cannot control them from directly in the home app…

[ajgiliberti2]

{
"name": "",
"username": "",
"password": "",
"batteryLowLevel": 15,
"userInfoCacheTtl": 3600,
"doorStatusStationaryCacheTtl": 15,
"doorStatusTransitioningCacheTtl": 5,
"doorStatusPollInterval": 15000,
"logApiResponses": true,
"showShared": false,
"platform": "GenieAladdinConnect"
}

[ajgiliberti2]

9m[Garage Door] [API] An error occurred getting oauth token; timeout of 5000ms exceeded
[10/20/2022, 7:19:14 PM] [Garage Door] [API] An error occurred getting devices from account; timeout of 5000ms exceeded
[10/20/2022, 7:19:14 PM] [Garage Door] Failed to load doors from account; retrying in 5 minutes

[derek-miller]

I looked at the code for homebridge-aladdinconnect and it’s using the same API calls as mine (not sure why this plugin exists to be honest, it was written long after this one). This further points to changes on the genie side.

homebridge-aladdin-connect-garage-door stopped working after the last API change and what drove me to write this one. It has since been archived.

The only other thing I can suggest is to try changing the email and/or password on your account to see if it triggers any kind of reset.

[derek-miller]

Ok, one last idea I have is switching to the Android version of the API I am using, which is identical but uses a different host and API secret. I have published v2.5.0 which does this. If it works let me know. If so I suspect your internet router, raspberry pi, or ISP is blocking your calls to the old host.

[derek-miller]

Also, for what its worth, I decompiled the android Genie app and found no alternate APIs or changes which would explain this issue.

[ajgiliberti2]

FYI - working for me now, I had to turn debug off first though and it then connected properly

[Lariat85]

Still no go. Really appreciate the efforts. I ran the upload with and without pihole blocking as well with and without Homebridge in debug mode

[derek-miller]

@Lariat85 Can you post the output of running the following commands on your pi:

nslookup 16375mc41i.execute-api.us-east-1.amazonaws.com

curl -i \
  -H "Host: 16375mc41i.execute-api.us-east-1.amazonaws.com" \
  -H "app_version: 5.18" \
  -H "User-Agent: Aladdin%20Connect/79 CFNetwork/1399 Darwin/22.1.0" \
  -H "X-API-KEY: 2BcHhgzjAa58BXkpbYM977jFvr3pJUhH52nflMuS" \
  --data "brand=ALADDIN&client_id=1000&client_secret=6081EBE9A52091D420CD04125D12BDC5&platform=IOS&grant_type=client_credentials" \
  "https://16375mc41i.execute-api.us-east-1.amazonaws.com/IOS/oauth/token"

[Lariat85]

:~ $ nslookup 16375mc41i.execute-api.us-east-1.amazonaws.com
Server: 192.168.68.101
Address: 192.168.68.101#53

Non-authoritative answer:
Name: 16375mc41i.execute-api.us-east-1.amazonaws.com
Address: 52.86.114.129
Name: 16375mc41i.execute-api.us-east-1.amazonaws.com
Address: 54.145.28.159
Name: 16375mc41i.execute-api.us-east-1.amazonaws.com
Address: 3.208.51.202
Name: 16375mc41i.execute-api.us-east-1.amazonaws.com
Address: 3.225.177.168
Name: 16375mc41i.execute-api.us-east-1.amazonaws.com
Address: 18.235.17.87
Name: 16375mc41i.execute-api.us-east-1.amazonaws.com
Address: 34.238.68.26
Name: 16375mc41i.execute-api.us-east-1.amazonaws.com
Address: 52.6.152.218
Name: 16375mc41i.execute-api.us-east-1.amazonaws.com
Address: 52.71.126.12

:~ $ curl -i \

-H "Host: 16375mc41i.execute-api.us-east-1.amazonaws.com"
-H "app_version: 5.18"
-H "User-Agent: Aladdin%20Connect/79 CFNetwork/1399 Darwin/22.1.0"
-H "X-API-KEY: 2BcHhgzjAa58BXkpbYM977jFvr3pJUhH52nflMuS"
--data "brand=ALADDIN&client_id=1000&client_secret=6081EBE9A52091D420CD04125D12BDC5&platform=IOS&grant_type=client_credentials"
"https://16375mc41i.execute-api.us-east-1.amazonaws.com/IOS/oauth/token"
HTTP/2 200
date: Wed, 02 Nov 2022 13:23:55 GMT
content-type: application/json; charset=utf-8
content-length: 128
x-amzn-requestid: d4b5abcf-873d-45fc-a640-48babd65e5a6
strict-transport-security: max-age=31536000
x-amzn-remapped-content-length: 128
x-amzn-remapped-connection: keep-alive
x-request-id: MTguMTUw-p2kl672caowk00000-83088f14
x-amz-apigw-id: a-ZYzFbSIAMFXGg=
etag: W/"80-O5RfpjBodk/Dnj+kej4ODXThCHk"
x-amzn-remapped-date: Wed, 02 Nov 2022 13:23:55 GMT

{"refresh_token":"10EF906BC11440FA","token_type":"bearer","expires_in":86400,"scope":"client","access_token":"0A1BCC46BD0C61D1"}

Hope that shows something

[derek-miller]

Interesting. Ok, one last run around. Can you do the following (I'm assuming you have access to the homebridge UI):

---

1. Uninstall the plugin and remove config.

---

2. Reinstall homebridge-genie-aladdin-connect

---

3. Turn on homebridge debug mode

---

4. Turn on Log Genie API responses in debug mode

---

5. Restart Homebridge

---

7. Copy/Paste the logs back to this issue.

---

Once you get the logs you can turn off the debug mode from step 3 and optionally turn off the Log Genie API responses in debug mode setting from step 4 and restart.

[Lariat85]

Thank you for the detailed steps. Was able to follow but unfortunately no change to the situation

[11/2/2022, 10:45:54 PM [Garage Doo
r] [API] An error occurred getting o auth token; timeout of 5000ms exceed ed
[11/2/2022, 10:45:54 PM [Garage Doo
r] [API] An error occurred getting d evices from account; timeout of 5000 ms exceeded
[11/2/2022, 10:45:54 PM] [Garage Doo rl Failed to load doors from account ; retrying in 5 minutes

[derek-miller]

I made one more change and published v2.5.1, please follow the instructions in the above comment again. Sorry for the run around on this!

[derek-miller]

If this doesn't work, the only other idea I have to to be able to log into your account. Would you be open to changing your password to something other than your current one and sharing it with me for an hour or so? Then you can change it back? I can post a temporary email if so when you are ready.

[Lariat85]

Sadly still no go with 2.5.1. Same results.

I do appreciate the offer and open to the idea, need to clear something on my end first with the account naming. So give me a day or so.

Truly appreciate your efforts and support for the community

[Lariat85]

Ready when you are. Thank you

[Lariat85]

Sent!

[derek-miller]

Just following up on this for other, the issue appears to be caused by the network issues specific to @Lariat85's setup.

[gumwater]

What was the fix because I'm still experiencing this issue as well?