Comments (5)
This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.
from tabnine-vscode.
Hi @jamie1911 ,
Please delete Tabnine completely from your machine.
See here how to do that. Then re-install.
Please send us the VSCode log files (devtools +engine). See here how to do that.
Also, if you have a proxy, please send us a screenshot of the IDE proxy settings.
Try running the curl command in your terminal to your server URL and send us the output.
If you are on SaaS:
curl -w "\nRoundtrip time is: %{time_total}" https://c2.p.tabnine.com/health
curl -w "\nRoundtrip time is: %{time_total}" https://api.tabnine.com/health (https://c2.p.tabnine.com/health)
from tabnine-vscode.
Hi @jamie1911 , Please delete Tabnine completely from your machine. See here how to do that. Then re-install. Please send us the VSCode log files (devtools +engine). See here how to do that. Also, if you have a proxy, please send us a screenshot of the IDE proxy settings. Try running the curl command in your terminal to your server URL and send us the output. If you are on SaaS: curl -w "\nRoundtrip time is: %{time_total}" https://c2.p.tabnine.com/health
curl -w "\nRoundtrip time is: %{time_total}" https://api.tabnine.com/health (https://c2.p.tabnine.com/health)
Thanks, I was able to clean the extension, reinstall and enable the logs. Where can I send the logs?
curl -w "\nRoundtrip time is: %{time_total}" https://c2.p.tabnine.com/health
{"ok":true}
Roundtrip time is: 0.396863
curl -w "\nRoundtrip time is: %{time_total}" https://api.tabnine.com/health
App version cd7f1e054c4464c25d7d85c01491d2664400813d
Roundtrip time is: 0.205719
from tabnine-vscode.
@jamie1911 Please send it to [email protected]
from tabnine-vscode.
@jamie1911 Please send it to [email protected]
I was able to send the logs in.
I reviewed the logs as well and there are a lot of ERRORS about TLS connections to cloud.tabnine.com
Reviewing multiple online test sites, they also can't connect to cloud.tabnine.com: https://www.ssllabs.com/ssltest/analyze.html?d=cloud.tabnine.com
from tabnine-vscode.
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from tabnine-vscode.