Way to get PDF files to sync? about cloudinary_wordpress

[aksjoshi1]

Hi there,

Based on a recent update to our security policies, we've restricted the ability of new free accounts to deliver PDFs and Archive files like .zip or .rar. It's possible to upload and manage those files, and you can download them using our Media Library, but a restriction applies to deliver them publicly and you'll see an HTTP 404 error in that case.

For PDFs that are uploaded as resource_type: 'image', it's possible to use those PDFs with our transformations features, so you can convert the PDFs to another image format and deliver them that way, such as by using the page transformation (pg_ in URLs) and setting the extension to an image format like jpg: https://res.cloudinary.com/demo/image/upload/pg_1/multi_page_pdf.jpg

Would you mind opening a support ticket? We can control and lift this restriction from specific accounts, but we also need to ensure that no malicious files are distributed through our service. If you'd like this restriction removed, may I please ask you to share some details regarding the expected usage and origin of the PDFs and/or Archives that you'll be uploading and delivering?

In particular, please let us know who will be uploading these files, what the files contain, and whether you're generating the files yourself prior to uploading to Cloudinary or if they're provided by your users?

Looking forward to your response.

Regards,
Akshay