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cerb.community

Highly modular community sites

cerb.legacy.print

This plugin reproduces the old print functionality from Cerb versions earlier than 9.0.

cerb.legacy.profile.attachments

Download all Cerb attachments on a ticket record as a single ZIP.

cerb.mailing_lists

Broadcast using bot-powered mailing list functionality in Cerb

cerb.profile.ticket.moveto

Adds a "move to" shortcut to the top of ticket profiles.

cerb5blog.attachments_tab

Displays all the attachments contained inside a ticket in a new tab.

cerb5blog.auto_close

Auto Close by Date

cerb5blog.convert_auditlog

Converts Cerberus 5.3 Audit log entires to 5.5 or greater Activity Log entires

cerb5blog.required_watcher

Required Watcher is quick project I created to force all workers to get assignment emails. It is very basic plug-in with a very specif use.

cerb5blog.snippet_time_tracker

Adds total time tracked on the ticket to context: cerberusweb.contexts.ticket

cerbapi-python

Python binding to the Cerberus Helpdesk

cerberus.header_filters

Custom plugin for Cerberus helpdesk that imports email headers values into custom fields. Currently supports Cerb4 and Cerb5.

cerberusweb.assets

Adds asset records to Cerb

cerberusweb.calls

Adds call records to Cerb

cerberusweb.datacenter.domains

Adds domain records to Cerb for datacenter management

cerberusweb.datacenter.sensors

This plugin adds sensor records to Cerb for network and service monitoring.

cerberusweb.datacenter.servers

Adds server management features to Cerb

cerberusweb.feed_reader

Share monitoring duties on RSS/Atom feeds: moderate blog comments, audit wiki changes, read new forum posts, track vendor announcements, etc.

cerberusweb.openid

Authenticate Cerb worker logins with OpenID

cerberusweb.spam_analysis

This plugin provides extra insight about how Cerb's anti-spam system is making filtering decisions. It adds a new 'Spam Analysis' tab when displaying tickets.

net.pixelinstrument.documents

Manage Documents within Cerberus Help Desk

net.pixelinstrument.rotation_manager

Manage rotation of tickets between workers in Cerberus Help Desk

net.pixelinstrument.sla

net.pixelinstrument.weekly_report

Allow workers to send out weekly reports withing the Cerberus Help Desk 5 gui

wgm.apiai

Api.ai service provider for Cerb connected accounts

wgm.aws

Amazon Web Services service provider for Cerb connected accounts

wgm.campfire

Cerb integration with 37signal's Campfire group chat

wgm.clickatell

Send SMS via Cerb bots using Clickatell.com

wgm.dropbox

Dropbox integration for Cerb bots

wgm.facebook

Cerb integration with Facebook's OAuth API