Unable to auto update since 3.15.3 about numara-calculator

[bornova]

Hi @reddyshyam,
Thank you for reporting. I don't have a Win 10 machine but I will setup a VM to try to replicate the issue. However, I did try a new install of v3.15.3 and v3.15.5 on my Windows 11 and macOS machines. Both updated to latest version without issues.

Are you behind a proxy server or a VPN by any chance? I haven't run into this issue before so I am thinking if it is a network issue on your end.

[reddyshyam]

Hi @reddyshyam, Thank you for reporting. I don't have a Win 10 machine but I will setup a VM to try to replicate the issue. However, I did try a new install of v3.15.3 and v3.15.5 on my Windows 11 and macOS machines. Both updated to latest version without issues.

Are you behind a proxy server or a VPN by any chance? I haven't run into this issue before so I am thinking if it is a network issue on your end.

Hi @bornova, I am not behind a proxy or vpn but use simplewall (tool to configure Windows Filtering Platform (WFP))
https://www.henrypp.org/product/simplewall

This tool has been there ages before I started using Numara. Never had any issue updating with the tool turned on. Just to be sure, I have even disabled it and tried, same error.

---

No worries and not important. I can re-install the new versions as and when they come out. If you want check on Windows 10 on vm then please but I don't think it is that trivial that you need to setup a VM.

Have a good day! :)

[bornova]

OK. Let me dig a little deeper into it. It takes me a few minutes to setup a VM so not a big deal for me. Hopefully I can replicate the issue and find the root cause.

[reddyshyam]

OK. Let me dig a little deeper into it. It takes me a few minutes to setup a VM so not a big deal for me. Hopefully I can replicate the issue and find the root cause.

Does the app depend on any native browser like IE or Edge for updates? I do not have IE or Edge but use brave as my primary and only browser.

[bornova]

No. The app is built using Electron which includes its own Chromium and Node.js (that's why the app size is 80+ MB). It does not depend on any external browsers.

[reddyshyam]

No. The app is built using Electron which includes its own Chromium and Node.js (that's why the app size is 80+ MB). It does not depend on any external browsers.

Oh! Any way to clear its cache?

[bornova]

You can try an app reset as shown below. Reinstalling the app should also clear the cache. To be sure, you can try uninstalling the app and doing a clean install of v3.16.0 and then see if it auto updates to 3.16.1?

[reddyshyam]

You can try an app reset as shown below. Reinstalling the app should also clear the cache. To be sure, you can try uninstalling the app and doing a clean install of v3.16.0 and then see if it auto updates to 3.16.1?

I can do un-install and re-install but I will lose my settings. Is there any way, I can export and import the settings back?

[reddyshyam]

I tried removing and fresh installation of 3.16 and tried auto update. For some reason update gets really slow, eventually it hit 100% and then this above errors pop up. I cleared the error and surprisingly restart option came up after few minutes. Finally I could auto update. :)

Not sure why it takes couple of minutes to download an update though. I am on a 100mbps line and 1GB file downloads in less than 5 minutes. So net speeds is not an issue.

[bornova]

Hi @reddyshyam,
I was not able to replicate the issue on Windows 10 VM machine. However a quick search came up with the following:

electron-userland/electron-builder#4987 for the initial issue you reported. This seems to be rare I think. I can try to patch it with he solution proposed there but I am hesitant and wonder if it would cause other issues since it has worked pretty well for me and others for a while now.

Slow download issue is here: electron-userland/electron-builder#5537. Some are suggesting having too many releases slows down the downloads. Not sure why that could be but I will remove most of the older releases (there are 100 of them) and see if that makes a difference.

[reddyshyam]

Hi @reddyshyam, I was not able to replicate the issue on Windows 10 VM machine. However a quick search came up with the following:

electron-userland/electron-builder#4987 for the initial issue you reported. This seems to be rare I think. I can try to patch it with he solution proposed there but I am hesitant and wonder if it would cause other issues since it has worked pretty well for me and others for a while now.

Slow download issue is here: electron-userland/electron-builder#5537. Some are suggesting having too many releases slows down the downloads. Not sure why that could be but I will remove most of the older releases (there are 100 of them) and see if that makes a difference.

@bornova, that looks like the case with us but please do not do anything or delete the releases. Mine looks like isolatated incident and can always re-install a new update. No point wasting your time on this one.

Thanks again. 👍

[bornova]

Sounds good. Thanks for the feedback and let me know if you have any other questions.