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Julusian avatar Julusian commented on August 19, 2024

I have seen this occasionally myself, but not often enough to find a pattern to it.
Generally it can be resolved by re-plugging the streamdeck

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Toshiba01 avatar Toshiba01 commented on August 19, 2024

I've had this issue as well,I almost always could replicate the issue by dragging very fast the "page" slider from companion so I decided to update the "client.js" lines like this:

const PING_UNACKED_LIMIT = 50; // Arbitrary number from 5(originally); const PING_INTERVAL = 200; //from 100(originally)

That seem to have solved my issues, where it was dropping the connection due to the packets dropping. :)

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eric-emc avatar eric-emc commented on August 19, 2024

I did some testing in the last few days and unfortunately this didn't fix it for me.
As I see it this just increases the time until the buttons change to the "connecting screen". I also noticed that during this time when the buttons are not connected to Companion they are freezed and the key presses don't work. This is actually even worse than the "connecting screen" because as a enduser I can't know if the buttons are connected or not.
It would be great if the buttons can switch back automatically. Re-plugging the streamdeck seems to work but this is a hassle because the USB ports are not in reachable spots...

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Julusian avatar Julusian commented on August 19, 2024

I think this is the same as #42

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