Comments (4)
There is no phyiscal sequence to factory reset the MT3620 dev kits - this is an aspect of the security story. To get back to initial state you can 'recover' (erase and re-image) the device: azsphere device recover
. Then you can azsphere device prep-debug
and re-deploy the 'blink' app from Visual Studio. I know you don't want links(!) but essentially, this means these steps: Update the OS and Quick Start.
If this doesn't helpo, please could you let us know:
- Which MT3620 dev kit are you using? Is it from Seeed or Avnet?
- What you mean by "you can't install it on another device"?
- Which command or process fails with the "Product or related product not found" message?
Thanks.
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@ddizzypgh Apologies for the inconvenience you are currently facing with the service. It seems that it would be best to work with dedicated engineer to address a few issues been reported above. Please open an Azure Support Ticket so that a dedicated Azure Support Engineer could further check on your scenario.
In case you have limitation in your support plan to open support ticket let us know and we will work to enable one time free support on your subscription to get you unblocked. Thanks for using our service and we look forward to provide all required support.
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We're closing this issue now. Please raise a support ticket, as suggested above, or let us know if you are unable to do so.
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Related Issues (20)
- Device is not responding when deploying HOT 13
- Possible Memory Leak in get_device_id.c example HOT 2
- Default Interface HOT 9
- This repo is missing important files
- Get the OS Version of the Device using Azure Sphere Device REST API HOT 5
- How to setup Development Env in Mac HOT 1
- This repo is missing a license file HOT 2
- VSCode: Wi-Fi details not showing up HOT 13
- Reference Code Example for Azure IoT/Tools HOT 4
- Azure sphere Uart baud rate change HOT 7
- Exit EventLoop and restart device after DFU HOT 2
- Azure sphere cloud to device message receiving in device HOT 2
- 3rd party library works on Azure uart sample but doesnt work on Azure Iot sample HOT 4
- Is it possible to clear Uart in azure HOT 5
- Problems with PowerManagement_ForceSystemPowerDown (Powerdown sample) HOT 3
- How to change UART baud rate on Azure after DFU HOT 1
- Deprecated SDK for WifiSetupAndDeviceControlViaBle/Nrf52App
- Wifi Ble Sample Pair key Issue HOT 2
- Wifi disabled automatically in azure sphere HOT 5
- Couldn't send data using Private Network Service sample HOT 12
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